ZivoCloud WhatsApp privacy notice

Updated 19 September 2026

This notice covers conversations with ZivoCloud through WhatsApp. We receive your WhatsApp phone number, profile name, messages and attachments you send, and message delivery/read updates. We use this information to answer requests, provide support and send updates you have agreed to receive.

Messages are processed through Meta’s WhatsApp Business Platform and stored on ZivoCloud’s servers. Access to the messaging dashboard is restricted to ZivoCloud’s authorised platform administrators. Connection credentials are encrypted in storage.

Starting a support conversation does not automatically subscribe you to marketing. You can reply STOP to stop future outbound messages. Opting out does not delete earlier conversations.

Conversation records remain in our messaging system until removed by an administrator. You may request access, correction or deletion through our contact page. We may ask you to confirm control of the phone number before acting on the request.

See data deletion instructions. WhatsApp itself is also governed by WhatsApp’s privacy policy.